PRIVACY POLICY

Last Updated: June 1, 2026

Welcome to AscendPulse.io ("we," "our," or "us"). We value your privacy and are committed to protecting your personal data.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, ascendpulse.io (the "Site"), or use our services. This policy is formulated in accordance with the Malaysian Personal Data Protection Act 2010 ("PDPA") and other applicable global data protection laws.

1. Important Information and Who We Are

The data controller responsible for your personal data is the legal entity operating AscendPulse.io:

  • Company Name: Registered under business registration number 202603056496 (NS0319719-P).

  • Email Contact: hello@ascendpulse.io

By accessing the Site and using our services, you consent to the collection and use of your information in accordance with this Privacy Policy.

2. The Data We Collect About You

"Personal data" means any information that can identify an individual. We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped together as follows:

  • Identity Data: Name, username, or similar identifier.

  • Contact Data: Email address, billing address, and telephone numbers.

  • Technical Data: Internet protocol (IP) address, browser type and version, time zone setting, browser plug-in types, operating system, and platform.

  • Usage Data: Information about how you use our website and services.

  • Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

3. How We Collect Your Data

We use different methods to collect data from and about you, including through:

  • Direct Interactions: You may give us your Identity and Contact Data by filling in forms, creating an account, or communicating with us by email.

  • Automated Technologies: As you interact with our Site, we may automatically collect Technical Data about your equipment, browsing actions, and patterns using cookies and server logs.

4. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we use your data for the following purposes:

  • To register you as a new user or client.

  • To deliver, manage, and improve our services.

  • To manage our relationship with you (e.g., notifying you about changes to our policy).

  • To protect our website and business (including troubleshooting, data analysis, and system testing).

  • To comply with a legal or regulatory obligation.

5. Disclosure of Your Personal Data

We do not sell your personal data. However, we may share your personal data with trusted third parties for specific, limited purposes:

  • Service Providers: Third-party vendors who provide IT, system administration, payment processing, or cloud hosting services.

  • Professional Advisers: Lawyers, auditors, or insurers providing consultancy or legal services.

  • Law Enforcement: Government bodies or regulatory authorities when required by applicable laws.

6. International Data Transfers

Your information may be transferred to, and maintained on, computers located outside of your state, province, or country where data protection laws may differ. If you are accessing our site from outside Malaysia, please note that we process and store data in accordance with Malaysian regulations, but ensure third-party processors adhere to strict standard contractual clauses to safeguard your data.

7. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. We limit access to your personal data to those employees, agents, and contractors who have a business need to know.

8. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

9. Your Legal Rights

Under the Malaysian PDPA (and respective global regulations where applicable), you have the right to:

  • Request Access to your personal data.

  • Request Correction of any incomplete or inaccurate data we hold about you.

  • Withdraw Consent at any time where we are relying on consent to process your personal data.

  • Request Erasure of your personal data (subject to legal retention requirements).

To exercise any of these rights, please contact us at hello@ascendpulse.io

10. Changes to This Privacy Policy

We keep our privacy policy under regular review. Any updates will be posted directly on this page with an updated "Last Updated" date.

11. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Email: hello@ascendpulse.io

Business Registration: 202603056496 (NS0319719-P)